Recent Why SERVPRO Posts

SERVPRO Is Here To Help During This Time Of Need

4/7/2020 (Permalink)

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

For more information on COVID-19 and how best to improve your mental wellbeing during these uncertain times visit the Centers for Disease Control  website. 

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Newton / Wellesley, (617) 332-9000

All of us here at SERVPRO of Newton / Wellesley want you and your loved ones to stay safe and know that we will make it through this together!

Here To Help

3/19/2020 (Permalink)

These are difficult times we find ourselves in. The impacts to our clients and communities are unprecedented! The best course of action for us all to take is to be as informed as we can at this time. We at SERVPRO of Framingham plan on doing our part to keep our clients and communities informed. 

According to the CDC, at this time, "The best way to prevent illness is to avoid being exposed to this virus." The CDC recommends the following steps to take to protect yourself;

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.

For more information on COVID-19 and how best to protect yourself and others around you visit the Centers for Disease Control website. 

All of us here at SERVPRO of Newton / Wellesley want you and your loved ones to stay safe and know that we will make it through this together!

We Protect The Contents Of Your Property

2/5/2020 (Permalink)

Suffering a fire, smoke, water, sewage or storm disaster leaves you feeling so vulnerable, as both your home and your clothing, furniture and other treasured possessions may have been damaged or destroyed. SERVPRO of Newton Wellesley not only handles every aspect of restoring your home, we also treat your possessions with the utmost care.

Earlier in 2019, SERVPRO rolled out a new digital inventory system that tracks your possessions while we clean and store them and repair your home. We know at a glance the location of your items as well as their status: being cleaned or in storage.

A Secure Process, End to End

SERVPRO cares for 100% of your possessions. The process starts at your home, where our project manager evaluates each item to determine the necessary treatment. While you watch, we photograph each item, then secure your furniture in blankets and fragile items in bubble wrap. Then we wrap everything in plastic, label it with your name and unique QR-code. Smaller personal items are boxed, photographed, sealed and labeled.

Once all is packed, you review and sign off on a tracking form that lists all the items with photos. Further on in the process, this list can form the basis of your insurance claim. We then load your wrapped possessions into storage containers or vaults (also labeled and QR-coded) and transport everything to our storage and operations facility in Bloomfield. Constructed in 2015, it is one of the largest SERVPRO warehouses in the nation.

With a scan, SERVPRO staff can immediately tell if a particular item needs cleaning, is being or has been cleaned (and when) or is waiting in a secure storage container. We entrust certain items, like smoke-damaged clothing, or unique possessions, like pianos or pool tables, to our network of reliable specialty cleaners. When a homeowner needs to retrieve items before the restoration is completed—documents for insurance claims or the contents of a kitchen, for example—we can quickly locate the items in our inventory system.

An Unbroken Chain of Custody

Once all items have been returned to your home, you review and sign off on the original tracking form to ensure that all your items are present, clean and in good condition. Thanks to our proven procedures and bolstered by our digital inventory system, we ensure an unbroken chain of custody while your possessions are in our care.

When your home and possessions have been damaged by a wind, water or fire event, nothing is more important than restoring everything “Like it never even happened.” Depend on SERVPRO of Glastonbury/Wethersfield to care for your possessions with the highest security and care!

When you have suffered a disaster at your home or business, call SERVPRO of Newton Wellesley today at 617-332-9000

One Stop Shop

2/5/2020 (Permalink)

Recovering from a disaster—whether it’s water, fire, storm, mold or other damage—is stressful, but SERVPRO of Newton Wellesley makes it easier! We can take on as many of the details of your disaster remediation as you want, saving you from worry and work. With our experience, capabilities, expert staffing and all the right equipment, we are your all-in-one disaster cleanup and rebuild experts!

Rely on SERVPRO of Glastonbury/Wethersfield to:

  • arrive at your home or business promptly and evaluate your damage
  • act quickly to prevent more damage
  • photograph, document and pack out your possessions
  • thoroughly clean each item and store it in our clean, organized and secure facility in clearly-labeled QR-coded containers
  • remove all the damaged material from your structure
  • perform repairs or reconstruction
  • bring all your possessions back and restore your home or business to the way it was
  • coordinate your insurance claims process
  • seamlessly transition from remediation to rebuild
  • licensed contractors
  • highly skilled craftsmen

When you have suffered a disaster at your home or business, call SERVPRO of Newton Wellesley today at 617-332-9000

What Business Need To Know About Water

2/4/2020 (Permalink)

Top Three Issues You Could Face

Every Wellesley, MA, business owner should have an idea of how to properly maintain their company building, and this includes knowing what potential water problems could occur. Knowing ahead of time what the most common problems are can help you take any necessary preventative measures. From leaking pipes to sewer overflow, here are the top three issues you could face.

1. Basement Water

If your company property has a basement area this may be one of the main places you could see potential water damage. The coolness of the space can make an environment where water can condense, raising the humidity of the area. It is also possible for water to pool against the foundation after a rainstorm and seep in. If you believe there may be water problems in your basement it’s best to contact a local water damage restoration service as quickly as possible.

2. Pipe Leaks

In other cases leaking pipes may be your main concern. This can occur from old plumbing, ill fitted pipework, or after an extreme temperature drop. If the plumbing in your company building has not been winterized you may be at risk for a pipe break as well.

3. Plumbing Problems

One of the most thought about issues are general plumbing problems. Clogs can lead to sink stoppage or a toilet backup, and if left un-monitored there’s a risk for problems with the septic bed as well. If you see signs of possible plumbing issues such as weak flow or discoloration of the water it’s best to contact a professional as quickly as possible.
When you own a business property it’s a good idea to understand the possible water damage complications that could arise. Water can end up in a basement area in a number of ways, cold weather can lead to leaking pipes, and general plumbing issues could arise. Being aware of these things can help you take preventative steps before problems arise.

How Bad Is Black Mold

2/4/2020 (Permalink)

Is Black Mold Worse Than Other Types of Mold?

Most people have a general sense of mold as something bad to have in a commercial building, but they might be uncertain on the particulars. For example, many business owners might have the following questions:

  • Are there different types of mold?
  • What does mold look like?
  • Is black mold more serious than other strains of mold?
  • Is the presence of mold a health issue?
  • What is the best course of action to take when mold is found?

The Facts About Mold

When mold growth occurs at your company in Newton, MA, it is helpful to have a basic understanding of the beast. Mold is a fungus that is made up of microscopic spores that can quickly spread throughout a building, especially in damp locations. Many different types of mold exist, often in close proximity to one another. Mold colonies often produce a dark or green discoloration on tiles and other materials. The scientific name for black mold is Stachybotrys chartarum and like other types of mold, it should be cleaned out of a public space. Too much mold in an enclosed space can degrade indoor air quality and cause irritation to many people. When mold growth is present or even suspected, a professional mold mitigation company should be called in to assess the situation. Mold cleanup should begin as soon as possible to get mold levels back to normal.

The Facts About Mold Remediation

The goal of mold cleanup is not to get rid of every possible spore since this is close to impossible, but to control the growth of mold. This can be done with the services of a qualified mold technician and equipment such as physical barriers, air filtration systems, and effective cleaning agents.
These steps will work on black mold and other strains of mildew and fungus. In the end, all materials such as carpeting, clothing, and furniture will either be restored to the original condition or replaced.

Do You Have A Fire Plan

2/4/2020 (Permalink)

How To Prepare Your Business for a Fire

Without proper preparation, a relatively minor emergency can have tragic consequences for a Reservoir, RI, business. That is why all employers should create a contingency plan.
In fact, most companies are legally required to have an emergency action plan (EAP) in place. According to Occupational Safety and Health Administration regulations, an EAP is necessary in workplaces that plan to evacuate employees and have fire extinguishers present. An EAP must include the following:

  • A procedure for reporting emergencies
  • An evacuation plan
  • A way to account for all employees after the evacuation
  • Medical or rescue duties being performed by employees, if applicable

Additions To Your Plan

You may not want to stop with these minimum requirements. To truly protect your employees, your contingency plan could also include a description of the various alarms that will go off in the event of an emergency. Make sure that any disabled workers will be able to understand the alarm system.
You may also want to come up with an alternative communications location where everyone can gather in the event of fire or smoke damage to the property. You may similarly opt to find a safe place to store important records. Keep these documents in a location where they can be protected from water damage if the sprinklers go off.

Implementing Your Plan

Once the plan is in place, select an employee to lead the facility in event of an emergency. That person will oversee the evacuation procedures and decide when to activate them.
Your employees should also be trained so they understand the plan. Consider holding practice drills to test the effectiveness of the EAP. You can then adjust it accordingly.
By creating a contingency plan in advance, you can limit the spread of a blaze and protect your employees. Still, even if you prepare for an emergency ahead of time, you could still sustain fire damage to your property. That is why you should also give your workers the contact information for a local cleanup and restoration services company.

It Is Time To Think Of Spring Cleaning

2/4/2020 (Permalink)

The holidays are over and as springtime quickly approaches, it is time to think about starting your annual spring cleaning.

SERVPRO is a member of the EPA's Design for Environment (DfE) program. DfE evaluates human health and environmental concerns associated with traditional and alternative chemicals and processes. These evaluations and analyses empower hundreds of businesses to select safer chemicals and technologies. The EPA/DfE has established a set of criteria for formulating environmentally friendly cleaning products, and has put together a listing of safe cleaning components that can be used in Green cleaning formulations. As a member company, SERVPRO can access this listing known as CleanGredients and uses it as a resource to formulate environmentally friendly cleaning products that incorporate "green" chemistry. 

We have formulated three Green Cleaning Products that will allow you to complete almost all of your spring cleaning tasks.

Carpet & Upholstery Green Clean #251 is a product designed for cleaning both carpet and upholstery. It is truly a "one product does all" in that it can be used as a spotter, pre-spray, in-line cleaner for both truck mount and portable equipment, and in low-moisture bonnet cleaning. The product is pH neutral, biodegradable, contains no phosphates, solvents, dyes or fragrances. All Surface Green Clean #250 is an environmentally friendly alternative to traditional surface cleaners. It is pH neutral, contains no dyes or fragrances. All components are safe, non-toxic, phosphate free, Volatile Organic Compound (VOC) compliant and rapidly bio-degradable. The product is designed as a one product cleans all for surfaces that can be wiped or mopped. It can safely be used on walls, ceilings, countertops, floors, etc. The exclusive formulation contains both ionic and non-ionic surfactants that are naturally derived and provide excellent multi-functional cleaning. Window Green Clean #249 is an environmentally-friendly alternative to traditional glass cleaners. It is pH neutral, contains no dyes or fragrances. All components are safe, non-toxic, phosphate free, VOC-compliant and rapidly biodegradable. The product comes ready to use and is formulated with soft water to eliminate spotting and streaking. While SERVPRO of Newton Wellesley helps to restore property after fire and water damages, we also specialize in the cleaning and deodorization of carpets, upholstery, draperies, hard floors, walls, ceilings, air ducts, and more. Set up an appointment today to kick off your spring cleaning. 

Is Your Shower Moldy

1/30/2020 (Permalink)

When you find mold in your shower it can be a frustrating problem. Moisture of any kind is a food source for mold, so it thrives in most bathrooms and basements. You do not have to live with a moldy shower. If the infestation is limited to a small area, you can attempt mold cleanup yourself. Here are some steps to follow for removing black mold from your shower.

Stay Safe

As always, safety should be your top priority when you attempt to get rid of mold in your Wellesley, MA home. It is important to wear rubber gloves and old clothes. Also, proper ventilation is necessary. Open a window and turn on the ceiling fan to keep the bathroom ventilated. When you are finished with the black mold cleanup, take off your gloves and clothes immediately and bag them so they don’t spread spores throughout your home. You can throw them away, but if you would like, your closes can be cleaned in a washing machine using hot water.

Create a Cleaning Solution

There are plenty of cleaning solution options to choose from. You may purchase cleaning supplies at your local hardware store. If you would like a more green approach, white vinegar is an effective and non-toxic choice. Alternatively, you can also combine a gallon of water with a cup of Borax. Borax is a white powder laundry detergent you can find at your local supermarket. A bleach solution is an option too, but that can be dangerous and should only be used as a last resort.

Use the Solution

Pour your cleaning solution into a common household spray bottle. Spray the entire affected area with the liquid, making sure to go slightly beyond the visible infestation, saturating the mold but not creating any puddles. Then wipe away the mold and the cleaner using a cloth. If the mold remains, use a hand held scrub brush to remove the rest. The best tool to use to remove shower mold stuck in caulking or grout is an old toothbrush.

By following the above suggestions, you can limit the mold damage in your home. If the problem persists or if the damage is significant, you should contact your local mold remediation and cleanup experts here at SERVPRO of Newton Wellesley. We will make it, "Like it never even happened."

SERVice Above The Rest!

3/20/2019 (Permalink)

    Effective training is the best way to help ensure your customers receive the service they deserve. We are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to Franchise Professionals and Insurance Clients at our state of the art IICRC Approved Training Facility

Vendor Qualification Compliance and Professionalism

If you call SERVPRO, we will use only qualified vendors to service your customer. That commitment resulted in:

  • A National Call Center to achieve prompt handling of the claim.
  • Implementation of best practices and job process programs.
  • National Accounts qualification criteria and annual compliance checks.
  • Crew and vehicle standards.
  • Insurance requirements.
  • File documentation requirements.
  • Quality assurance program.

Serving Adjusters and Their Clients

A SERVPRO of Newton/Wellesley's job is to reassure the customer, perform quality service and to report to you quickly. We know your job is to interpret the policy and adjust the claim... and not to deal with problems from vendors! Working together we strive to save you time so you can focus on priority files, while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours. SERVPRO of Newton/Wellesley's documented, measured performance increases value to you and your shareholders, managers and customers.

Hard-earned results have made SERVPRO leaders in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.


Why SERVPRO is the Restoration Company To Call

3/20/2019 (Permalink)

SERVPRO of Newton/Wellesley understand your situation. As an agent or adjuster, you have a responsibility to keep claims costs down while still providing the best services possible for your customers.

We are uniquely qualified to help. Our results create a measurable difference, giving you many competitive advantages.

Emergency Response to Claims

Restoring property is our first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary."SERVPRO of Newton/Wellesley makes sure pretesting is completed on every loss to determine restorability.

Claims Inventory Service

We can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:

  • A Complete Electronic Job File.
    • First Notice of Loss.
    • Detailed Estimate.
    • Digital Loss Photos.
    • Scanned Forms and Paperwork.
    • All delivered by email or hard copy.
  • On-line Access to All Files.
    • New Assignments.
    • Pending Jobs.
    • Completed Jobs.
  • Informative Reports to Improve Results
    • Job Cost Data.
  • Performance Comparison to Industry Standard.

SERVPRO - The Most Trusted Restoration Company with over 50 years of Expertise

2/1/2019 (Permalink)

Ted and Doris Isaacson launched SERVPRO in 1967 as a painting business in Sacramento, Calif. With a background in cleaning and restoration, however, Ted and Doris soon transformed the company into a franchisor of cleanup and restoration specialists.

After selling its first Franchise in 1969, SERVPRO continued to grow, acquiring the Bristol-Myers Domesticare Division and its 175 Franchises in 1979.

SERVPRO relocated the corporate headquarters from Sacramento to Gallatin, TN, in 1988 in a strategic move to place itself within 600 miles of 50% of the U.S. population.

At the time of the relocation, the SERVPRO System consisted of 647 Franchises.

SERVPRO Corporate quickly became a key contributor in its community, and in 1991 the Nashville Business Journal named SERVPRO the Small Business of the Year. In the meantime the company continued its impressive growth, selling the 1,000th Franchise in 2000. Learn more about our Awards and Recognition.

In 2005, SERVPRO moved to a 140,000 square-foot, state-of-the-art facility in Gallatin to provide more room for expansion.

With a proud history, a successful present and a bright future, SERVPRO will press on toward becoming the premier cleaning and restoration company in the world.

The Power of Essential Oils

2/1/2019 (Permalink)

Have you ever worried about the antimicrobial products that you use? Sure they do the job but are they toxic? Are they suitable for use around children, pets, the chemically-sensitive or the elderly? Are they environmentally responsible & sustainable? Botanical products are the answer to all of these questions.

How can a disinfectant be less toxic than vinegar?

In nature, plants produce germ-killing 'essential oils' to protect themselves from invading microbes, similar to how our bodies produce antibodies for our protection. Benefect is a revolutionary blend of these antimicrobial extracts, particularly from the herb Thyme, and achieves remarkable efficacy ...without using any traditional synthetic chemicals

Here at SERVPRO we use Benefact. And people have asked what do we mean when we say Benefect is authentically botanical? “Authentic” is defined as not false or copied, genuine, real. “Botanical” means a substance obtained from a plant. Benefect was the world’s first and is still the ONLY authentically botanical disinfectant technology. It doesn’t use synthetic active ingredients but contains thyme and other essential oils, that are nonhazardous and sustainable, to kill the germs.

SERVPRO of Newton/Wellesley Offers Air Duct Cleaning Too

2/1/2019 (Permalink)

According to the National Air Ducts Cleaners Association (NADCA) Air Duct cleaning is an important component to improving indoor air quality and having a healthy home.  In addition to normal accumulations of dust and dirt found in all homes with air ducts, there are several other factors that can increase the need for regular HVAC system cleaning:

  • pets
  • occupants with allergies or asthma
  • cigarette or cigar smoke
  • water contamination or damage to the home or HVAC system
  • home renovation or remodeling projects

Some occupants are more sensitive to these contaminants than others. Allergy and asthma sufferers, as well as young children and the elderly tend to be more susceptible to the types of poor indoor air quality that air duct cleaning can help address.

 Ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect the ductwork of your home or business.

If your HVAC has been operating for some time without attention, it could be circulating odors, dust and other contaminates.

SERVPRO of Newton/Wellelsley routinely inspect the heating, ventilation and air conditioning unit (HVAC).  Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

Pipe Freezing Season

1/24/2019 (Permalink)

It’s January in New England, which means Pipe Freezing Season! Anyone who has experienced this unexpected disaster knows the extent to which it can cause damage and disruption to the comfort and security to your home. In addition, it is a common misnomer to think this only happens when you are away or when a home is vacated.   

     When water freezes, it expands and sadly what most people do not know is that even metal cannot contain this tremendous expansion. The pipes most susceptible to freezing are outdoor hose bibs, swimming pool supplies lines and water sprinkler lines are water supply pipes contained in unheated interior areas like basements, crawl spaces, attics, garages, and even kitchen cabinets. These pipes run against exterior walls that have little or no insulation.

    Flooding and water emergencies don’t wait for regular business hours and neither do we! SERVPRO Newton/Wellesley provides emergency water restoration services 24 hours a day, 7 days a week. In trouble? Give us a call and we will be there ASAP!


1/18/2019 (Permalink)

SERVPRO of Framingham, Newton/ Wellesley has expanded resources available to you by acquiring SERVPRO of Norwood/West Roxbury. These combined franchises will now service towns as far west as Hopkinton and as far east towards the Dedham/Norwood region.

Dave Kurzontkowski, Licensed Contractor and former Insurance Agent and his wife Jill, purchased SERVPRO of Framingham in 2009 and subsequently SERVPRO ofNewton/Wellesley in 2015.

Dave and his team have earned an impeccable reputation in the area because of their excellent work ethic, congeniality and professionalism. This dedicated SERVPRO team is able to ease the stress and anxiety of customers experiencing difficult situations. A resident of Hopkinton commented after using SERVPRO of Framingham, Newton/Wellesley and Norwood/West Roxbury services, “I was truly impressed by their utmost professionalism, courtesy, and competency, and thoroughly cleaned up nicely after each job.“

The new location of SERVPRO ofNorwood/WestRoxury, covers the towns of Norwood, Westwood, Dedham and West Roxbury.

SERVPRO has earned the title of trusted leader in the restoration industry with highly trained technicians committed to responding faster than any competitor to any size disaster, big or small. Offering 24-hour emergency service and providing the training and expertise to handle your immediate cleaning needs as well as the long term commitment to restore your property to a condition equivalent to “Like it never even happened.”®

Strategically located to be faster to getting to you when your need is greatest, SERVPRO also follows up with highly trained restoration technicians in advanced restoration, remodeling and renovation including custom carpentry.

SERVPRO Newton/Wellesley now offers Remodeling Services

1/17/2019 (Permalink)

It is hard to put into words what the reality is like when a homeowner or business owner experiences emotional devastation due to destruction of property by fire, invasive mold or flooding. Whether it happens to your home, the safe place that is the source of protection for your family or if it happens to the place that is the source of your livelihood, you are left feeling helpless and vulnerable. This unexpected trauma reaches you in stages, first you are in shock, second you attempt to make sense of the situation and think about possible solutions, and thirdly you call someone to assist you in the process of recovery. Making the right call to the right service that will see you through from start to finish without abandonment at any point in the process is critical to your future happiness and security. SERVPRONewton/Wellesleyis that service. If you call SERVPRO you will have made your first step toward complete recovery.

SERVPRO is now a one stop service, a company that offers restoration, renovation and complete rebuilding to reverse your devastating loss and to do so “Like it never even happened.” ®. When your needs are greatest, you want the most expertise full service company available locally and that is SERVPRO Newton/Wellesley.

There are additional benefits in choosing SERVPRO. One being that 95% of our work is dealing with renovations that entails insurance adjusters, insurance companies, and insurance agents.We welcome being the middleman because then we can ensure a smooth and continuous transition from the first moment of loss to the application of finishing touches. SERVPRO owner Dave Kurzontkowski is a Licensed Contractor, a former Insurance Agent, and an extremely knowledgeable restoration and renovation expert.

Our team of technicians, designers and construction crew are focused on every detail and will work with you, walking you through the entire collaborative process. Our quality craftsmanship and mastery will be displayed in your end product of a beautifully restored home or business so that you will feel “Like it never even happened.” ®