Recent Water Damage Posts

Don't Ignore Water Stains!

4/5/2019 (Permalink)

You look up and see the dreaded water stain on the ceiling of your home in Metro West Boston and you instinctively know this is not good.When you cannot identify the possible water source above the stain, you could have a leaky pipe. It is not uncommon for water to run along piping or rafters before dripping onto your ceiling.

A leaky pipe may haveexisted for quiet some time itbeforebecomesapparent to you. And sadly, there could be a good deal of water damage to your home that you cannot see yet. It is something you want to handle right away before EVEN more damage is done. A professional remediation company such as SERVPRO of Newton/Wellesley can help you get everything cleaned up. Our technicians are trained and have the right equipment for the job.

In a situation like this, we find the areas of your structure that are wet and define precisely how wet they are compared to regular moisture levels. We use various devices to help us track moisture within your home. Our goal for drying is to return materials affected to their normal moisture content levels. These tools are used to find the actual moisture content of different materials and help us figure out if your structure is dry.

SERVPRO of Newton/Wellesley technicians also use thermo-hygrometers which measure both relative humidity and temperature. Some even do more, like measure dew point. We allow the thermos-hygrometer to adapt to air conditions in the room before we take a reading. We then use these readings in conjunction with a psychrometric calculator or chart. We do so to determine the specific humidity.

Readings for four areas are compared including the unaffected areas, the areas affected by moisture, outside the home, and the exhaust being processed through the dehumidifier into the area affected to make sure dehumidification is contributing to a drying process that is effective.

Stop Water Damage Before it Even Happens

3/22/2019 (Permalink)

 Think first before you plant:

   Some plants and trees, like weeping willows, have pretty invasive roots. If you’re not careful, they’ll grow right into your sprinkler system, drainage field, pipes, and septic tanks. Plan before you plant to keep roots away from any water lines.

  Roof Gutters, Roof Gutters, Roof Gutters:

   You know it’s on your to-do list anyway, so if you can, take a safe climb up to your roof next Sunday and check out your gutters. If you’re seeing lots of leaves, birds’ nests, sticks, and whatnot up there, your gutters may not be doing the job you hired them for. And on a rainy day, a clogged gutter can send water spilling into your home’s foundation, through the roof, or down to your basement. That could cause some serious water damage! So next time you’re doing some seasonal cleaning, make sure those gutters are clean. And if your gutters are too high, be safe and get a professional to check them.

    Keep a watchful eye on your water bill:

With so many water pipes hidden behind walls and in the floors in your house, you might not know there’s a leak until the damage is done. That’s why it’s a good idea to keep a close eye on your monthly water bill. If you see it starting to creep up, or get one that’s uncommonly high, it’s a pretty good sign that you may have a leak somewhere.

    Use a drain snake instead of unclogging chemicals

No matter how crazy clean you are, from your shower to your kitchen sink, clogs are going to happen. And chances are at some point in your life you’ve used one of those powerful chemical drain cleaners to get things moving again. But as convenient as they may be, most folks don’t realize those caustic chemicals are also eating away at their pipes (and they might not be too good for you either). If you rely on them a lot, you could be setting yourself up for leaks. That’s why owning a drain snake is a good solution to clear away clogs. They’re pretty inexpensive, you can get them at your local hardware store, and they can cut through most any clog you’ll have without damaging pipes or making your eyes red and teary.

    Never pour grease down your sink:

You’ve probably heard this before, but you should definitely avoid pouring grease down your kitchen sink. It doesn’t matter if you flush it with hot or cold water. It can still congeal and cling to your pipes, and could still cause some serious damage and blockage.

Gross! Walking On A Wet Carpet

3/22/2019 (Permalink)

The toilet overflows, a pipe bursts, a washer overflows or you walk intoyourbasement completely flooded by rainwater. Gross! Water can seep into almost every material and cause irreversible damage. When water saturates your carpet or walls, you will need to make decisions and make them quickly! Do not waste time contemplating how to clean up the water, each hour counts when water is involved. The longer water sits in porous material, like carpet or drywall, the sooner bacteria and microbial growth begins to grow.

One of the prime locations for microbial growth to spread is in a humid room with sopping wet carpet and walls. What do you do? Grab a shop vac and suck it up? Grab a slew of towels and cover the floor while dancing on top of them, hoping they will absorb all of the water? Grab all the fans you own and try to set them in just the right places, hoping that everything will dry out in time? Go ahead and try those techniques, but you will have a huge and more costly headache to deal with in a month.

If you choose to call a restoration company, be sure to call one who has the certifications to back up their work.

We will extract the water from the affected areas and remove any wall that is not salvageable, ultimately leaving you a clean, bacteria-free slate to work with. We even have a construction division that can help you get your home back to preloss condition. Just call SERVPRO of Newton/Wellesley and we will walk you through the process. You will be informed and updated of the restoration/mitigation process throughout the entire job so that nothing is questionable. We are your go-to! Give us a call even if you just have a question and we will be happy to help.

Be Informed. Be Prepared.

2/5/2019 (Permalink)

Flooding happens during heavy rains, when rivers overflow, when ocean waves come onshore, when snow melts too fast, or when dams or levees break. This is the most common natural-weather event. Flooding may be only a few inches of water or it may cover a house to therooftop. Floods that happen very quickly are called flash floods.

What to do Before

  • Build an emergency kit.
  • Make a family communications plan.
  • Tell an adult if you hear a flood warning on the TV or radio.

During

  • Listen to authorities and safety officials.
  • If there is any possibility of a flash flood, move immediately to higher ground.
  • Help your family move important items to an upper floor.
  • Do not walk through moving water. Even 6” of water can make you fall.

After

  • Stay away from flood water. It could be contaminated, meaning contain dangerous substances.
  • Stay away from moving water. It can knock you off your feet.
  • Stay out of the way of emergency workers so they can do their job easily.

Storms Causes Flooding

1/25/2019 (Permalink)

A powerful front crossing west to east across New England with torrential rain and melting snow resulted in flooding and wind gust past 50 mph with a thunderstorm.

This combination of heavy rain and warm temperatures melted large piles plenty of snow in New England on Friday. And with many storm drains still blocked by snow and ice, localized flooding occurred in streets, low river banks and in particular, many homeowners’ basements.

When your home or commercial property has water damage from flooding or leaks, we have the expertise and equipment to properly restore your property. SERVPRO of Newton/Wellesley’s experience and scientific approach to water removal and water cleanup enable us to properly dry and restore your property.

Should I get Flood Insurance?

8/13/2018 (Permalink)

Should I get flood insurance always crosses a homeowners mind after a situation has arose and unfortunately in most cases, that option is too late. According to FEMA, Standard homeowner’s insurance policies do not cover flood. Flood is most often called an excluded peril, meaning it’s not covered. You should consider flood insurance even if you’re not required to purchase it or if you live outside a high-risk flood zone, called a Special Flood Hazard Area.

Flood zones are areas where there is a higher statistical probability of a flood occurring, but that doesn’t mean floods don’t occur elsewhere. In fact, in Texas over the last five years, a number of floods exceeded the statistical probability, putting more homes and properties in harm’s way than were expected.

Flood insurance can protect you from the catastrophic financial impact of flooding. Just a few inches of water can mean thousands of dollars of loss to your home or business. As long as your community participates in the National Flood Insurance Program (NFIP), as a homeowner or business owner you can get building and contents coverage included in your NFIP policy. Renters can get coverage for contents only. Policies issued by the NFIP pay even if a federal disaster is not declared.

Where can I buy flood insurance?

When should I buy a policy?

As soon as possible. FEMA urges you to buy flood insurance before a flood event occurs. NFIP cannot pay a claim if you don’t have a policy in effect when damage occurs. An insurance policy from NFIP becomes effective 30 days after you buy it, unless the purchase is associated with the origination, renewal or extension of a federally backed loan on property in a high-risk area.

I am not in a flood hazard area, but I’d like to purchase flood insurance. Is this possible?

Yes, as long as your community participates in NFIP. You are eligible to purchase a flood policy with the same coverage you would receive if you lived in a high-risk area. A Preferred Risk Policy (a lower-cost flood insurance policy) provides both building and contents coverage for properties in moderate-to-low risk areas for one price.

Can I get flood insurance if I'm renting a property?

Yes. If you live in a community that participates in NFIP and you are a renter, you can get flood insurance to cover the contents of your home, apartment or business at a rented location.

Dangers of Rotted Wood

7/16/2018 (Permalink)

Occasionally, it is very obvious to the homeowner when their house is in need for repair.   For instance water gushing from a pipe burst.

However, unlike major water leaks or broken windows, rotting wood can easily escape notice, unless you specifically look for it. And unfortunately, like a spot of rust on a car, wood rot can spread far and wide, making it especially dangerous to your home’s wooden building materials.

Be on the lookout for any sign of soft, brittle, or crumbly wood. In extreme cases rotten wood may even disintegrate as you touch it.

As you poke around, keep your eyes peeled for discoloration, which is a sign of fungi and rot. Also, if you find a surface with peeling paint that feels damp, you may have just uncovered a water leak behind that spot. Investigate further and fix any leaks you find.

Check any painted or sealed wooden surfaces on your home’s exterior for cracks in the paint or sealant. Any crack you find, even small ones, can allow water to work its way into the wooden material, resulting in rot.

Because of its tendency to spread, you should repair rotten wood ASAP when you discover it, and make sure you fix it completely. Otherwise, you will only face more serious and extensive repairs down the road. Ultimately, serious enough wood rot can even compromise your home’s structural integrity.

You should inspect your home for rotting wood at least annually - or twice per year if you live in a damp climate. Ideally, make this inspection a regular part of your spring and fall maintenance routine, it will save you from a lot of heartache and money.  

What Causes A Dishwasher to Overflow?

6/25/2018 (Permalink)

As stated in HomeSteady; An overflowing dishwasher can be a serious problem in your kitchen. Water leaking from the unit can cause damage to your floors that requires major repair. Several underlying problems can cause a dishwasher to overflow with water and detergent. The problems range from simple user error to faulty parts that need adjustment or replacement. Knowing the potential causes can help you diagnose and repair the problem quickly before more damage occurs.

  1. Dish Detergent:

The most common reason for dishwasher overflow is soapsuds. By using a poor detergent that leaves more than 1/2 inch of suds on top of the water, a soapy overflow can happen. Also, the addition of even a very small amount of dishwasher liquid or hand soap can cause overflow around the door. If you have inadvertently put too much detergent or the wrong type of soap into the machine, add some vinegar to the tub to remove the foam.

  1. Door Gasket

If water is leaking out around the dishwasher door and it is not soapy or foamy, there is a good chance that the door gasket has worn out. The door gasket is a rubber seal that surrounds the door opening and prevents such leaking. But if the gasket is torn, worn, dirty or missing entirely, it can easily allow large amounts of water through the opening and into the floor. Replacement is generally the best way to repair this problem.

  1. Tub Seal

If the motor in your dishwasher is mounted vertically beneath the main rack in the bottom center of your machine, the tub seal may be leaking, which typically results in water overflowing underneath the dishwasher and running either behind or out in front of the unit. With this type of motor, you can remove the seal from its housing and replace it to solve the problem. Otherwise, you may have a motor that is mounted horizontally. These machines are not as self-service friendly and usually require professional repair or complete replacement of the motor assembly.

  1. Water Supply Tube

Water flows from the same water pipes that supply the rest of your home into a supply tube that hooks into the machine, generally near the bottom rear of the dishwasher. If you are seeing evidence of overflow, the problem may not be an overflow at all. In fact, the water possibly never reached the machine at all. Holes in the supply tube will result in water spillage as will improperly connected tubes. Water may actually be spilling out from the connector and causing you to think there is a problem with the machine.

A Flood's Aftermath

5/7/2018 (Permalink)

After the waters have receded, the rainstorm has passed mold will start to set in and your sense of smell will be the first to detect it. You will then need to contact SERVPRO immediately to prevent further damage.  A guide on the U.S. EPA website outlines the hazards of mold:

Molds reproduce by means of tiny spores; the spores are invisible to the naked eye and float through outdoor and indoor air …There are many types of mold, and none of them will grow without water or moisture. 

Something smells

Mold cannot be seen floating in the air, but you won’t have any trouble sniffing out its presence. It’s an odor that will initially tickle your sinuses and cause your eyes to water, but you shouldn’t keep inhaling.

Undoing the damage

It takes a professional company, like SERVPRO of Newton / Wellesley to perform mold damage restoration properly following specific procedures . They will begin by reducing the vicinity’s moisture levels because that’s what mold thrives on. They will also need to check your home’s HVAC system to see if it was compromised. Visible mold on walls and ceilings will need to be scrubbed off with cleaning solution.

The Aftermath

While water damage restoration and mold remediation will rid the house of contaminants, some areas affected by mold cannot be restored to their original appearance. Some items may need to be discarded because they are beyond repair and could serve as a hiding place for mold 

Absorbent or porous materials, such as ceiling tiles and carpet, may have to be thrown away if they become moldy. Mold can grow on or fill in the empty spaces and crevices of porous materials.

Regardless of the weather, try to keep the humidity in your house low using dehumidifier devices or products. It is also beneficial to maintain your HVAC system to ensure the temperature doesn’t produce excessive condensation. Between these tips and professionals from 
SERVPPRO of Newton / Wellesley, mold will be hard-pressed to find a way into your home. 

Actions to Take for a House Flood

4/9/2018 (Permalink)

Floods can be caused by a variety of things and you will want to implement these practices to ensure the safety of you and your home, as well as having the best outcome with your insurance.

Avoid Risks

If you had to evacuate, make sure it is safe before you return. Check for any warping, cracked foundations, or other structural damage before entering the home. You may also want to speak to your utility companies to be sure it is safe from things such as electric or gas.

Health

The water that is now in your home could be contaminated by sewage. It is recommended that you wear waist high waders or waterproof boots that come waist high. Also, dispose of any food that comes in contact with the water.

Take Pictures

Before doing anything to your home after a flood be sure to take photos or videos of your home to prove the damage to your insurance company.

Contact your insurance provider

Make sure you have your insurance company's phone number in case you experience a flood. Let your insurance representative know the extent of the damage to your home and of any repairs you wish to make. 

Clean Up

This is where SERVPRO steps in. We will help remove water from your house and afterwards mitigate mold so that there are no long lasting negative effect on you or your house.

What To Do When Water Damages Documents

3/23/2018 (Permalink)

Even in the age of technology, one of the biggest losses after a flood or water emergency is documents. Not only is the cost of getting new ones a factor, but the emotional value as well -- loosing favorite books or family heirlooms can be tough to handle. Fortunately, it's possible in many instances to save documents affected by flooding.

Many homeowners that experience flood damage are often relieved and surprised to learn that their treasured books and important documents don't have to be tossed out automatically. By calling us as quickly as possible after a flood, you'll increase the chances that your documents can be dried and salvaged. Here are some ways that we work to dry books and papers after a flood.

Air Drying 
SERVPRO of Newton / Wellesley often uses equipment that efficiently air dries books and documents. This process works well for items that have not sat in water for extended periods of time, those made of more resilient paper, and documents with sturdy covers or binding.

Dehumidifying
Humidity will break down paper over time, which is why it's important to dehumidify homes with flood damage. Our team will set up equipment to get rid of excess humidity in combination with other techniques to increase the chances of saving your documents and books.

Freeze Drying
Sometimes a rush of cold air helps prevent irreversible damage to papers and books, and this works best when done soon after a flood. Freeze drying is an option with photos and vintage documents as well as books.

Vacuum Drying
SERVPRO of Newton / Wellesley has advanced equipment capable of vacuum freeze-drying and thermal drying documents within homes with flood damage. Using these two methods, even older materials and those that are valuable or fragile can have a chance of being restored. Our expert training and a large inventory of equipment offer the best opportunity to recover water damaged documents, photos, and soft materials.

If you've experienced a water emergency, count on the experts at SERVPRO of Newton / Wellesley to get your home and possessions back in good shape. Whenever possible, we'll dry out your documents to prevent the expense and hassle of getting replacements. For a quote or to learn more about our flood damage restoration services, call us 24/7 at (617) 332 9000

When A Washing Machine Wreaks Havoc

3/23/2018 (Permalink)

One of the most well-known causes of water damage in your home, washing machines can cause costly damage. After the deductible is paid, the average claim nationally for water damage from washing machine malfunction is more than five thousand dollars.


Supply Hose Leaks
Over fifty percent of claims from washing machine water damage can be traced to the failure of your supply hose. It can be caused by an aging hose, a poor connection to the wall or machine, or the hose being pinched while it is installed, causing a hairline break. Intake hoses are high-flow lines and can put out more than six hundred gallons of water in one hour. If the supply hose on your machine is over five years old or is not steel braided, get it replaced as soon as you can.

Drainage Issues And Flooding
If there is a clog in your drainage pipe, the sewer backs up, or your drain pipe is not properly lined up, the drainage system of your washing machine causes some water damage at least. Most importantly, avoid a clog in the sewer line. When this backs up, you can be faced withwater damagethat is filled with contaminates and poses serious risks to health. You most definitely need the help of the professionals at SERVPRO if this happens to you since they have the proper equipment and training to clean up the mess safely.

Internal Leaks
Your washing machine doesn't have to be incorrectly installed, old, or built poorly to create an internal leak. Overloading your machine on a regular basis can cause valves, gaskets, and bushings to crack or loosen. Smaller loads, even if it takes longer to do the laundry, keep your machine from shaking itself apart.

Identifying Your Leak
If you have a leak that is constant, you likely have an issue with the supply hose. It is probably an internal leak if it happens during the wash cycle but before the spin cycle. With water on the floor during the spin cycle or right after the machine turns off, you probably have a drainage issue.

Why Ground Water Comes Up Through Basement Floors

3/23/2018 (Permalink)

When you discover water in your basement it is natural to think that you have a basement leak; that water is somehow finding its way through your foundation wall. When your basement is unfinished and there is water on the floor and no evidence of a leaking foundation crack or anything else in the foundation wall, what should you think? It is for this reason that many homeowners wonder: why is water coming up through my basement floor or up through floor cracks?

Ground waterunder your basement floor is oftenunder tremendous pressure caused by a risingwater table, the height of which is affected by several common factors such as:

  • How much and how often it has rained;
  • The type of soil around the home;
  • The hydrological conditions around the property;
  • How fast the snow melted; and
  • If the downspouts for your eavestroughs are directed into the weeping tile.

All of those factors can cause a rapid local rise in the water table; consequently, a lot of water can enter your basement from beneaththe floor in a very short period of time.

Other causes of a high water table and seepage into thebasement

  • Sump Pump Failure– If your sump pump isn't working then you aren't draining water at the base of your foundation as was intended. This situation will cause the water table to rise, sometimes to the point that the basement floods.
  • Clogged Weeping / Drain Tile– Depending on the age of the home and other factors, weeping tile can become clogged and non-functional.While complete weeping tile failure is unlikely, poor footing drainage at the base of the foundation wall could result in the pooling of water and a consequential rise in the height of the water table.

Pipe Bursts Keeps SERVPRO of Newton/Wellesley & Framingham Crews Busy

2/20/2018 (Permalink)

Originally posted in the Metro West Daily News:

As temperatures in MetroWest plummeted to minus-12 degrees Sunday, business for David Kurzontkowski started heating up.

Kurzontkowski, owner of SERVPRO Framingham, said the extreme cold over the weekend caused sprinkler heads to pop and pipes to burst in homes and commercial buildings. Kurzontkowski, whose crews go in to clean up damage after emergencies, said his phone started ringing at 9 a.m. Sunday “and then it just hasn’t stopped since.”

“I’m just driving from burst pipe to burst pipe,” he said Monday.

And now, as it gets warmer, there’s still a high risk: He expects more water pipes that froze from the cold will burst as they start to thaw out.

“I think it’s going to get a little worse before it gets better,” Kurzontkowski said.

Plumbers, firefighters and cleanup crews across the region kept busy dealing with heat problems and burst pipes and don’t expect it to slow down for days.

The Culprits of Water Damage

7/31/2017 (Permalink)

Although every water damage situation is a little different, these are the most common causes of water damage in a home that we deal with on a daily basis.

  1. Broken Pipes & Hoses: Aging pipes, washing machine hoses, ice maker supply lines are common culprits of water damage,
  2. Accidents! Usually caused by kids! Splashing water out of the bathtub and sending a toy down the toilet will wreak havoc, but will also provide a good story years down the road. 
  3. Sewer back up. This unfortunate mess is usually caused by tree roots invading and clogging drain lines in their own search for water.
  4. Basement Humidity: The only remedy to hydrostatic pressure and aging infrastructure is to install a dehumidifier. 
  5. Flash Flooding: Mother Nature is unpredictable so it is best to purchase flood insurance if available!

Water Damage Tip for Property Owners

6/12/2017 (Permalink)

Water Damage Response Tips for Home Owners:

(These tips are for Category 1 water situations ONLY, which is water that originates from a sanitary source and poses no substantial risk from dermal, ingestion, or inhalation exposure.)

  • Shut off the source of water if possible or contact a qualified party to stop the water source.
  • Turn off circuit breakers for wet areas of the home/building, when access to the power panel is safe from electrical shock.
  • Remove excess water by mopping or blotting.
  • Wipe excess water from wood furniture after removing lamps and tabletop items.
  • Remove Oriental or other colored rugs from wet carpeting.
  • Do not use a regular vacuum to remove water.
  • Do not turn on ceiling fixtures if ceiling is wet, and keep out of areas where ceilings are sagging from retained water.
  • Do not leave books, magazines, or other colored items on wet carpeting.

Even small water damages have the potential to cause serious structural and indoor air quality issues over time.  The key to avoiding costly future restoration is to handle every water problem as a real threat to your property.  If you have any questions or need help to ensure your property is drying properly, contact SERVPRO of Framingham (508) 370-4400. 

What is a Sewer Backup?

5/18/2017 (Permalink)

 


While floods are probably best known for causing extensive water damage to homes and businesses, they can also cause sewage from sanitary sewer lines to back up into houses through drain pipes. These backups not only cause damage that is difficult and expensive to repair, but also create health hazards.


Most homeowners and business owners may not realize that they are responsible for the maintenance and repair of their house or sewer lateral – the pipeline between the city sanitary sewer main, usually located under the street, and the building. The sewer lateral is owned and maintained by the property owner including any part that may extend into the street or public right of way. A cracked or deteriorated lateral or one filled with tree roots can allow groundwater to seep into the system, contributing to the possible sewer backup problems.


A sewer backup can lead to disease, destruction of your valuables, damage to your house or business, and can even result in electrical malfunctions. Prompt cleanup of the affected property can help minimize the inconvenience and prevent mold and further damage.


That’s where SERVPRO of Newton / Wellesley can help 24 hours a day, 7 days a week. Sewage backup should be considered an emergency and dealt with as quickly as possible. We are the water damage restoration specialists with specific training and expertise to safely restore your home or business.


 

6 Common Causes of Flooding

5/18/2017 (Permalink)

Flooding is not only aggravating but it is also can ruin your possessions, significantly affect your home’s structure, and necessitate extensive repairs. Here are 6 of the most common causes of residential flooding.

  1. Broken Pipes

Just one water leak can signal major flooding problems in the future — it only takes minutes for a broken pipe to send water gushing into your home. It’s important to be cautious of even minor leaks and to know where your home’s main valve to shut off the water is located in case of an emergency.                

  1. Poor Drainage

Not only are floods caused by improper drainage a huge inconvenience, it’s a hazard that can ruin your flooring, walls, and fixtures.        

  1. Clogged Rain Gutters

A house’s rain gutters are meant to divert excess water away from it, but if the gutters are clogged with debris the chances of flooding rise significantly. Heavy rainfall and rain gutters filled with dirt and debris lead to a messy situation that can end up costing you a lot of money in repairs. It’s best to be proactive and regularly clean your gutters.

  1. Malfunctioning Appliances

An improperly connected or broken water heater, dishwasher, or washing machine can wreak havoc on your home and flood it with water. Its important to ensure there are no leaks or problems with the water supply to your major appliances.

  1. Damaged Foundation

If your home’s foundation is damaged with flaws or cracking, it can allow water to enter through the floors. A house’s foundation is always resting on the ground, even when it becomes over-saturated with water from storms, melted ice and snow, or other precipitation. Homes resting on good, solid foundations aren’t usually affected, but damaged foundations can lead to severe floods. 

  1. The Weather

This is the one cause of flooding that you really can’t do much about, aside from having an emergency weather plan, a good foundation, and a functioning pump.

While some causes of flooding are hard to control, most are preventable. Knowing the common causes of home flooding and being proactive can save a great deal of stress and money in the long run.

 

Flooded Basement? What type of water could be in your basement.

4/13/2017 (Permalink)

Early spring brings melting snow and heavy rains, all which could potentially pose a threat to flooding your basement.  We get a lot of questions on the types of water.  To help you understand what kind of water could potentially be in your basement there are (3) categories:

Category 1:  Known as "clean water" which is clean at the releasing source and does not pose a hazard if consumed by humans.  Most of the water that comes into your home will be Category 1 until it leaves its source, either a supply line, an appliance, or melting snow or rain.  The water in this category may become cotaminated as it mixes with soils on or within floor coverings, walls, subfloors, etc..  

Category 2:   Water that begins with some degree of contamination and could cause sickness or discomfort if consumed by humans.  Also know as "gray water"  is typically overflow water from an appliance, toilet, or aquarium.  

Category 3:Water which is highly contaminated and could cause death or serious illness if consumed by humans. Also know as "black water" examples are sewage, rising flood water from rivers and streams, ground surface water flowing horizontally into homes.

Do's & Don'ts: Damage from Contaminated Water

3/28/2017 (Permalink)

Do’s & Don’ts: Damage From Contaminated Water

Do:

                Avoid all contact with sewage and items and contaminated by sewage.

                Wash your hands thoroughly after contact with contaminated items.

Don’t:

                Spread contaminated water by walking unnecessarily on damaged or wet areas.

                Turn on the HVAC system if there is a possibility of spreading contaminated air.

                Use household fans to dry the structure and spread contaminants.

                Use products for personal hygiene and cleanliness if exposed to the contaminated areas.

However if exposed to harmful waste, OSHA recommends a post-exposure medical evaluation.  Consult your local health department or physician.

     When you are dealing with water damage, immediate action is crucial, contact SERVPRO Framingham and SERVPRO Newton/Wellesley.  Our response is immediate and we use advanced equipment and techniques to remove the water quickly.  We closely monitor and document the drying process to verify your property is dried properly and thoroughly. The main goal of SERVPRO of Framingham and Newton/Wellesley is to help minimize the interruption to your life and as quickly as possible make it "like it never even happened." 

 

Proper Water Damage Restoration

3/28/2017 (Permalink)

 Even small water damages have the potential to cause serious structural and indoor air quality issues over time.  The key to avoiding costly future restoration is to handle every water problem as a real threat to your property. 

Don’t treat flood water in unwanted places lightly: even if your basement only has an inch of water in it, or is even just damp, it is the perfect breeding ground for mold. Mold growth not only ruins walls, furniture, carpets, flooring to name a few.  Mold can lead to poor indoor air quality causing respiratory problems including asthma, and can lead to severe illness. Preventing mold growth is key to keeping your home’s air clean and healthy. 

SERVPRO Framingham and SERVPRO Newton/Wellesley specialize in restoring contents damaged by fire, water, or mold. Their expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. They pretest your contents to determine what items can be restored back to their condition before the water damage. SERVPRO Professionals utilize several methods of cleaning your contents, including:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand wet cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned. 
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product. 

          SERVPRO Framingham and SERVPRO Newton/Wellesley provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays. You can expect an immediate response time, day or night.

Why chose an IICRC firm like SERVPRO of Newton/Wellesley?

6/27/2016 (Permalink)

Water Damage Why chose an IICRC firm like SERVPRO of Newton/Wellesley? SERVPRO of Newton/Wellesley is an IICRC firm giving you the confidence that the right people make it "Like it never even happened".

Always Look for the IICRC logo 

IICRC Certified Firms have earned the right to display the IICRC logo as a symbol of quality. In order to achieve IICRC-certified status, firms must meet a rigorous list of standards in business ethics and expertise. All IICRC Certified Firms must:

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

When it comes to cleaning, restoration and inspection, the IICRC writes the books

As an ANSI-accredited Standards Developing Organization (SDO), the IICRC has led the way in establishing the main industry standards and reference guides for professional carpet cleaning, upholstery and fabric cleaning, water damage restoration and mold remediation.

Each IICRC standard takes years to develop and the coordination of several experts in the field, including allied tradespersons; manufacturers; international, national and regional trade associations; individual or franchise professionals; cleaning, inspection and restoration industry organizations; insurance industry; training schools; contractors; and public health professionals.

These standards are reviewed and updated at least every five years. Many of these fields, such as the water damage restoration field, change rapidly and those who are certified keep up with the advancement of the science and generally accepted practices of the industry.

The IICRC helps keep homes and businesses healthful

According to the Environmental Protection Agency, the average person spends 90 percent or more of their time indoors, where levels of pollutants may be two to five times (and occasionally more than 100 times) higher than outdoor levels.

This makes it extremely important to perform regular maintenance inside your home or business. In addition to vacuuming, cleaning and checking for water damage on a regular basis, using a certified technician for cleaning will help extend the life of your flooring and upholstery and ensure that your home or business is healthful for those who live and work there.

SERVPRO of Newton/Wellesley is here to help with all your restoration needs, please contact our office at (617) 332-9000.

Flooded Basement? What type of water do you have in your basement.

4/4/2016 (Permalink)

Water Damage Flooded Basement?  What type of water do you have in your basement. SERVPRO is your 24/7 emergency restoration specialist.

Earlyspring brings melting snow and heavy rains, all which could potentially pose a threat to flooding your basement.  We get a lot of questions on the types of water.  To help you understand what kind of water could potentially be in your basement there are (3) categories:

Category 1:  Known as "clean water" which is clean at the releasing source and does not pose a hazard if consumed by humans.  Most of the water that comes into your home will be Category 1 until it leaves its source, either a supply line, an appliance, or melting snow or rain.  The water in this category may become cotaminated as it mixes with soils on or within floor coverings, walls, subfloors, etc..  

Category 2:   Water that begins with some degree of contamination and could cause sickness or discomfort if consumed by humans.  Also know as "gray water"  is typically overflow water from an appliance, toilet, or aquarium.  

Category 3:Water which is highly contaminated and could cause death or serious illness if consumed by humans. Also know as "black water" examples are sewage, rising flood water from rivers and streams, ground surface water flowing horizontally into homes.

Water Damage Tip for Property Owners

1/7/2016 (Permalink)

Water Damage Response Tips for Home Owners

(These tips are for Category 1 water situations ONLY, which is water that originates from a sanitary source and poses no substantial risk from dermal, ingestion, or inhalation exposure.)

  • Shut off the source of water if possible or contact a qualified party to stop the water source.
  • Turn off circuit breakers for wet areas of the home/building, when access to the power panel is safe from electrical shock.
  • Remove excess water by mopping or blotting.
  • Wipe excess water from wood furniture after removing lamps and tabletop items.
  • Remove Oriental or other colored rugs from wet carpeting.
  • Do not use a regular vacuum to remove water.
  • Do not turn on ceiling fixtures if ceiling is wet, and keep out of areas where ceilings are sagging from retained water.
  • Do not leave books, magazines, or other colored items on wet carpeting.

Even small water damages have the potential to cause serious structural and indoor air quality issues over time.  The key to avoiding costly future restoration is to handle every water problem as a real threat to your property.  If you have any questions or need help to ensure your property is drying properly, call SERVPRO of Newton-Wellesley (617) 332-9000. 

Frozen Pipes Facts

12/7/2015 (Permalink)

Water Damage Frozen Pipes Facts Frozen Pipe Facts

Water has a unique property in that it expands as it freezes. This expansion puts tremendous pressure on whatever is containing it, including metal and plastic pipes.  No matter the strength of a container, expanding water can cause pipes to break.  Pipes that freeze most frequently are those that are exposed to severe cold.

During cold weather, take preventative action:

- Let the cold water drip from the faucet served by exposed pipes. Running water, even at a trickle, helps prevent freezing.

- Keep the thermostat set to the same temperature both during the day and night.  You may incur a little higher heating bill, but, you can prevent a much more costly repair job if a pipe were to burst.

- If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55 degrees.

To thaw frozen pipes:

- If you turn on a faucet and only a trickle comes out, suspect a frozen pipe.  Likely places include against exterior walls or where your water service enters your home through the foundation.

- Keep the faucet open.  As you treat the pipe and the frozen area begins to melt, water will begin to flow through the frozen area.  Running water will help melt the ice inside.

- Apply heat to the section of pipe like using an electric heating pad or hairdryer.  Never use an open flame.

- Apply heat until full water pressure is restored.  If you cannot thaw the pipe, call a licensed plumber.

- Check all other faucets in your home to find out if you have additional frozen pipes.

***If in doubt about any of the above steps or if you do not feel comfortable with the situation, it is always best to contact a licensed plumber.

In the event you incur frozen pipe damage, SERVPRO of Newton / Wellesley trained technicians are available 24/7 to assist with your cleanup and restoration needs.